FAQ
How much will this cost me?
We charge a standard fee each leg of your trip plus mileage. You will find that our rates will be considerably higher than taxi rates as our drivers are paid by the hour and receive hours of specialized training to service people with debilitating injuries or disabilities. Please contact us for a custom quote.
Are drivers trained to service people with disabilities?
Our drivers receive specialized training to service those with debilitating injuries, brain trauma, various disabilities and a host of medical conditions. We also train our drivers on the Americans with Disabilities Act (ADA) and the needs and rights of our consumers to ensure a high level of service for our clients.
Are there any fees for canceling trips?
You may cancel your trip within 2 hours of the scheduled pick-up time without charge. If a trip is canceled with less than 2-hours notice, you will be charged the full cost of the one-way trip. If you purchased a round-trip and wish to cancel the other part of your trip, you will be able to receive a refund for that part of the trip.
What kind of assistance do drivers provide?
Our drivers offer assistance to all clients. We stress the importance of providing door-to-door assistance. If you ride with Xpress you will be offered assistance from your residence to the vehicle and from the vehicle to or inside of the door of your destination.
Will drivers wait for me until I am ready to return home?
Our drivers will only wait for you if absolutely necessary. We typically ask you to call us when ready. We will then send a driver to pick you up. If wait time is requested we will charge $16 for each half hour of wait time.
Does Xpress take Medicaid/Medicare?
We do not bill Medicaid and Medicare for transportation services. Please contact your Medicaid/Medicare customer service line to find out how to schedule for transportation. If medically necessary, you may be able to request transportation and specify that your transportation provider be Xpress Non-Emergency Medical Transportation, Inc.
Links
Below are a few organizations that promote similar values and aim to enhance the quality of life of the membership and those who benefit from the services they provide. These links have been provided as resources for you to explore.
CTAA) – The CTAA strives for effective transportation resources for ALL to ensure a better quality of life.
Visit ctaa.org
The Brain Injury Association of Michigan is a non-profit organization that brings together people with brain injury, their families, friends, and concerned professionals to improve the quality of life that people experience after brain injury.
Visit biami.org
The Case Management Society of America is an international, non-profit organization founded in 1990 dedicated to the support and development of the profession of case management through educational forums, networking opportunities and legislative involvement.
Visit cmsa.org
The Case Management Society of America is an international, non-profit organization founded in 1990 dedicated to the support and development of the profession of case management through educational forums, networking opportunities and legislative involvement.